Yes, reviewing your existing website is essential to understand its history, current state, and future goals. For small websites, we provide verbal feedback, and for larger sites, we might suggest an in-depth review. If you’re moving from an old site to a new one, rest assured we’ll handle the necessary behind-the-scenes work.

While our primary expertise is in web design, we also have graphic design capabilities including logo design, brand photography, and social media graphics, among others. We collaborate with industry-specific writers, directors of photography, and photographers to provide tailored solutions. Always feel free to share your specific requirements, and we’ll guide you accordingly.

We believe in transparency regarding our pricing. However, the true cost can vary depending on the project’s specific needs. We provide a detailed quote, ensuring an accurate reflection of the work and costs involved.

Our brand and web design and development work are all handled in-house. However, for specialized tasks like content writing or professional photography, we collaborate with skilled creatives to deliver the best results for our clients.

We aim to respond to the majority of ticket requests within 24 hours. For single-request tickets, most are resolved within 48 hours, although the resolution time may vary depending on the complexity of the task.

With our Priority Support option, we expedite the process even further. Single requests submitted through Priority Support are typically resolved within 12-24 hours, though the timeline may still depend on the task’s complexity.

For multiple-request tickets, the resolution time may be slightly longer, contingent on the specific requests involved. Nevertheless, rest assured that fast resolution remains one of our core commitments.

Before starting, it’s essential for us to have a clear checklist of required items like written content, photography, and logo. Depending on the project’s budget, you might provide all these materials, or we might help create them for you. Regardless, you’ll always be involved, especially in providing feedback. We will guide you with specific tasks and deadlines. We ensure clarity from the outset, with meetings scheduled in advance, and ample time allocated for feedback and any adjustments.

After your site goes live, we offer a complimentary 1-hour training session. This will equip you with the knowledge to manage and update your site. We also have additional training and support options available based on your needs. We also offer maintenance packages to continue the management of your site post-launch.

Websites are no longer static and require updating. The theme, plugins, and WordPress itself require regular updating and monitoring to ensure your website operates as intended.

Plus, it is important to keep your site content, files, videos, pictures, etc. fresh and current. This helps to keep your site visitors informed and engaged.