Since 2014, we’ve built websites and brands for businesses in San Francisco and well beyond it.
Twelve years in, the range still surprises us. A family medicine practice. A luxury tour company. A leadership search firm. A law firm. A tattoo studio. A policy lab at UC Berkeley.
What connects them isn’t a style. It’s a question we ask before we design anything: what is this business actually trying to say, and who needs to hear it?
Who you’re actually working with
11:11 Designs is led by Bryan Alexander, principal and creative director, based in San Francisco.
You won’t be handed off. The person who hears your story is the person who designs it.
Storytellers by design
Great design tells a story. Not only through words, but through color, shape, typography, and structure. Every project is a chance to turn a brand’s voice into something people can see and feel.
That belief shows up three ways in the work.
Empathy first. We start by understanding your audience. What they fear, what they need, what makes them trust. Then we build for that.
Story over slogans. The best brand strategy isn’t a value proposition. It’s a narrative that earns attention and keeps it, because it’s true.
Design that carries meaning. Visual decisions aren’t decoration. They’re the difference between a message that lands and one that disappears.
What it’s like to work with us
We’re a concierge service for websites. That isn’t a metaphor. It means we handle the parts most business owners dread.
The work stays in-house. Design and development are ours. We bring in specialists only for writing and photography.
You hear back within 24 hours. Most issues are resolved within 48. Priority Support clients hear back in 12 to 24.
You won’t be handed a website you can’t use. Every launch includes a complimentary hour of training.
We keep it running. Hosting, maintenance, updates, backups, and security are handled before you notice anything is wrong.
In their words
“11:11 Designs is able to convert even my most vague ideas into highly relevant, professional designs.”
Jim McVety — Managing Partner, First Step Advisors
“Your work was beautiful and it helped me get into five art shows in the last year which was a real thrill. Thank you again for being a great host and designer.”
Taylor Emerson — Crochet Tay SF
We also teach
For several years we’ve run free workshops at the San Francisco Public Library and the SF LGBT Center, showing people how to build their own websites.
Not every business needs to hire us. Everyone deserves to be online.
Tell us where you are, where you’re headed, and we’ll handle everything in between.
Will you review my existing website prior to building my new website?
Yes, reviewing your existing website is essential to understand its history, current state, and future goals. For small websites, we provide verbal feedback, and for larger sites, we might suggest an in-depth review. If you’re moving from an old site to a new one, rest assured we’ll handle the necessary behind-the-scenes work.
Do you offer services other than web design?
While our primary expertise is in web design, we also have graphic design capabilities including logo design, brand photography, and social media graphics, among others. We collaborate with industry-specific writers, directors of photography, and photographers to provide tailored solutions. Always feel free to share your specific requirements, and we’ll guide you accordingly.
Can you design a website that fits my budget?
We believe in transparency regarding our pricing. However, the true cost can vary depending on the project’s specific needs. We provide a detailed quote, ensuring an accurate reflection of the work and costs involved.
Do you work in-house or outsource your projects?
Our brand and web design and development work are all handled in-house. However, for specialized tasks like content writing or professional photography, we collaborate with skilled creatives to deliver the best results for our clients.
What is the typical response time and resolution time?
We aim to respond to the majority of ticket requests within 24 hours. For single-request tickets, most are resolved within 48 hours, although the resolution time may vary depending on the complexity of the task.
With our Priority Support option, we expedite the process even further. Single requests submitted through Priority Support are typically resolved within 12-24 hours, though the timeline may still depend on the task’s complexity.
For multiple-request tickets, the resolution time may be slightly longer, contingent on the specific requests involved. Nevertheless, rest assured that fast resolution remains one of our core commitments.
What do you need from me before we start the project?
Before starting, it’s essential for us to have a clear checklist of required items like written content, photography, and logo. Depending on the project’s budget, you might provide all these materials, or we might help create them for you. Regardless, you’ll always be involved, especially in providing feedback. We will guide you with specific tasks and deadlines. We ensure clarity from the outset, with meetings scheduled in advance, and ample time allocated for feedback and any adjustments.
What post-launch support does 11:11 Designs offer?
After your site goes live, we offer a complimentary 1-hour training session. This will equip you with the knowledge to manage and update your site. We also have additional training and support options available based on your needs. We also offer maintenance packages to continue the management of your site post-launch.
Why do I need a maintenance plan for my website?
Websites are no longer static and require updating. The theme, plugins, and WordPress itself require regular updating and monitoring to ensure your website operates as intended.
Plus, it is important to keep your site content, files, videos, pictures, etc. fresh and current. This helps to keep your site visitors informed and engaged.
For Any Further Queries
If you have any questions or need assistance, don’t hesitate to reach out to our team at 11:11 Designs. We’re here to help and excited to bring your vision to life!
Let’s bring your story to life.
Tell us where you are, where you’re headed, and we’ll handle everything in between.
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